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Patient Access Representative_Float Job

Date: Jul 3, 2014

Location: Tukwila, WA, US

Company: Group Health

Patient Access Representative_Float-132692

Description

Our Flexible Alternative Staffing Team (FAST) provides relief for staffing shortages occurring from extended leaves, scheduled time off, and short notice absences. FAST staff duties may vary from day to day and will include all business operations functions: appointing (for both Primary Care and Specialty departments), check-in, insurance verification, patient registration, cashiering, work queues, Urgent Care arrival, preauthorization and forms processing.

Team members must have the ability to work a varied schedule between the hours of 6:00 a.m. and 6:00 p.m., including weekends with as little as 48 hours scheduling notice. In return for this flexibility, full time FAST PARs will receive an additional $1.50 per hour wage premium (as well as any applicable contractual premiums/shift differentials) above their normal OPEIU PAR pay scale.

Successful FAST PAR candidates will demonstrate a high degree of flexibility and reliability as well as an ability to work in an ambiguous environment. They will have excellent interpersonal and customer service skills for both face-to-face and telephone interactions with patients and clinical staff. Candidates must be able to learn new processes, procedures and software programs quickly and with minimal support, while demonstrating attention to detail and accuracy in their daily work. Prior healthcare experience is not a requirement, but it will be advantageous, particularly if the candidate has experience working with the EPIC Practice Management software.

We are currently seeking candidates who will be assigned to the “Tukwila Cluster”, which includes the Appointing Center, Burien, Federal Way and Kent Clinics. Candidates must be willing and able to travel and report to any of these locations on a daily basis, between the hours of 6:00 am and 6:00 pm. Travel time, mileage and parking within the cluster and a scheduled shift will not be additionally compensated unless the employee is asked to travel to multiple facilities within one work day.

Qualifications

Education
Minimum Education Requirements
High School Diploma/GED

Preferred Education
Vocational School/Certificate Prog Vocational training in medical office procedures and billing. Coursework or practical training and experience in ICD-9 and CPT coding.

Knowledge/Skills
Minimum Knowledge/Skills Requirements
Basic or limited Basic PC skills in MS Windows environment, 10-key and typing (35 WPM). Customer service skills, the ability to effectively communicate with a diverse customer base, and strong organizational skills.

Preferred Knowledge/Skills
Basic or limited Familiar with medical terminology. Knowledge of delivery system business operations processes, including appointing, account intake and verification, cashiering, financial interviewing, referral processing and data entry. Working knowledge of healthcare insurance practices and billing. Knowledge of health care payer/insurer types, including state and federal workers compensation, commercial, subrogation, self-insured, Medicare (CMS) and Medicaid (DSHS). Understanding of Group Health Cooperative insurance products and benefits. Proven ability to establish credibility and respect with patients. Proven ability to problem solve and take initiative. Ability to provide feedback and education to other staff regarding correct procedures.

Experience
Minimum Experience Requirements
None Required
None Required
1 year Experience in a business office of a medical group practice, hospital, insurance company or a large contact center; experience in electronic patient accounting, scheduling or customer information systems. OR
2 years (In lieu of 1 yr required above): experience providing excellent customer service in a fast-paced environment

Preferred Experience
< 1 Year Six (6) months experience in processing various types of billing, including workers compensation, subrogation, coordination of benefits, and private/self-pay.
< 1 Year Successful candidates will demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently in an ambiguous environment. They will have effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members. Candidates will be positive, open-minded, and focused on continuous improvement. They must be able to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.
3 years Additional experience in a patient care setting. Experience with IDX (Phamis) LastWord patient accounting system. Use of Epic Cadence/Prelude/Resolute or other patient scheduling and accounting systems. Understanding of Group Health Cooperative billing protocols and cash posting systems.
3 years Additional experience in a patient care setting. Experience with IDX (Phamis) LastWord patient accounting system. Use of Epic Cadence/Prelude/Resolute or other patient scheduling and accounting systems. Understanding of Group Health Cooperative billing protocols and cash posting systems.

License/Certifications
Minimum License/Certifications Requirements
None Required

Preferred License/Certifications
None Required

Group Health is an Equal Opportunity Employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, marital status, age, sexual orientation, gender identity or expression, or any other legally protected status.

Job: Customer Service

Organization: General Administration

Primary Location: WA - Seattle-Tukwila-Administrative North Building

Bargaining unit: OPEIU West

FTE: 0.5

Schedule: Part-time

Shift: Day Job

Days of shift: Monday-Sunday

Hours of shift: 6:00a-11:30p

Travel: Yes, 75 % of the Time

Job level: Individual Contributor

Job type: Standard

Employee status: Regular

J2W code: ADM1N


Nearest Major Market: Seattle
Job Segment: Medical, EMR, Information Systems, Patient Care, Customer Service Representative, Healthcare, Technology, Customer Service